Question 1

What are the check-in and check-out times?

Accepted Answer

Our check-in time is 2:00 PM and check-out time is 12:00 PM. Early check-in or late check-out requests are evaluated based on availability. Please contact us in advance for early check-in or late check-out.

Question 2

Is breakfast included?

Accepted Answer

Yes, our traditional Turkish breakfast prepared with organic products is included in all room rates. Breakfast is served daily between 8:00 AM - 11:00 AM in our restaurant or garden.

Question 3

What are the pool hours?

Accepted Answer

Our swimming pool is open daily from 8:00 AM to 8:00 PM during the summer season. Complimentary sun loungers and towel service are provided poolside.

Question 4

Is there parking available?

Accepted Answer

Yes, we offer free open-air parking for our guests. Our parking area is monitored by security cameras. Parking is limited in capacity, so we recommend informing us in advance.

Question 5

Are pets allowed?

Accepted Answer

Considering the comfort of our other guests, pets are not accepted at our hotel. Thank you for your understanding.

Question 6

What payment methods do you accept?

Accepted Answer

We accept credit cards (Visa, MasterCard, American Express), bank transfer, and cash payment. You can make secure payments with credit card for online reservations.

Question 7

What are the cancellation conditions?

Accepted Answer

Full refund for cancellations made 14 days before check-in, 50% refund for 7-13 days before. No refund for cancellations made less than 7 days before check-in. For detailed information, please review our Cancellation & Refund Policy page.

Question 8

Is there a transfer service?

Accepted Answer

We offer car rental service for airport and intercity transfers. İzmir Adnan Menderes Airport is approximately 80 km from our hotel. Please contact us in advance for transfer arrangements.

Question 9

What room types are available?

Accepted Answer

Our hotel offers three room types: Superior Room (garden/pool view, 25m²), Superior Poolside Room (pool and garden view, 25m²), and Sea View Room (sea view, 25m²). We have a total of 17 rooms.

Question 10

Is Wi-Fi free?

Accepted Answer

Yes, complimentary high-speed Wi-Fi is available throughout all hotel areas (rooms, restaurant, garden, poolside).

Question 11

How far is the beach and marina?

Accepted Answer

Our hotel is just a 1-minute walk from Port Marina. Alaçatı beaches and surf schools are approximately a 5-minute walk away.

Question 12

Is the hotel open year-round?

Accepted Answer

Yes, Venezia Alaçatı Hotel is open all year round. Alaçatı has its own unique beauty in every season — sea and surfing in summer, quiet streets and local flavors in winter await you.

Frequently Asked Questions

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